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All communications regarding tours and travel services should be addressed to M/s. Taj Agra Tours.

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Booking and Payment:

• Bookings are confirmed with a 25% deposit.

• Full payment is required 15 days before the service starts. For late bookings (within 15 days), full payment is needed at booking.

• Peak season bookings may require full payment upfront.

 

Payment Options:

• Credit/Debit Card (3% bank charge).

• Bank Transfer.

• Payments must be free of deductions or taxes; bank charges are the payer's responsibility.

 

Cancellation Policy:

• 60+ days before arrival: 10% fee.

• 59-30 days: 20% fee.

• 29-15 days: 25% fee.

• 14-8 days: 50% fee.

• 7 days or less/no-show: No refund.

Refunds:

• Processed within 2-4 weeks after applicable deductions.

 

Mandatory Identification:

• Foreign Nationals: Passport + Visa.

• NRIs: Passport copy.

• OCI/PIO Holders: Passport + OCI/PIO card.

• Indian Nationals: Driving License, Voter ID, or Passport.

 

Arrival & Departure Policy:

• Check-in: 12:00-15:00. Early check-in requires prior night booking.

• Check-out: 10:00-12:00. Late check-out is subject to availability and extra charges.

 

Vehicle Usage:

• Additional vehicle usage beyond the itinerary incurs extra charges.

 

Liabilities and Limitations:

• Taj Agra Tours acts as an agent for service providers and is not liable for delays, changes, or cancellations due to external factors (e.g., weather, government actions).

• Rates may change due to supplier adjustments (e.g., fuel costs, taxes).

• Clients are responsible for personal property and safety. Travel insurance is recommended.

 

Force Majeure:

Taj Agra Tours is not liable for disruptions caused by events beyond its control (e.g., wars, natural disasters, pandemics). Pre-event obligations remain unaffected.

 

Jurisdiction:

All disputes are subject to jurisdiction of Agra, Uttar Pradesh, India.

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For inquiries or to report suspicious activity, contact infotajagratours@gmail.com.